Frequently Asked Questions
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About Ozstream
Learn more about Ozstream.
GigBridge FAQs
GigBridge User Guides.
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Day 1 – New Profile Set-Up
- How do I set-up my GigBridge profile?
- How do I navigate GigBridge?
- Stop! Have you published your profile?
- How much should I be charging / paying as a performer / venue?
- How can I stay up-to-date on news, information and site status updates?
- Account Sign-Up + Profile Creation Information
- Mobile Number / SMS Verification
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Account Information
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Billing Information
- How does my monthly subscription work?
- Which payment gateway do you use?
- What payment methods do you support?
- What happens if my subscription payment fails?
- How does Ozstream / GigBridge handle refunds?
- What's Ozstream's process for disputing financial transactions?
- When will my first subscription payment get processed?
- GigBridge Pricing Information
- Change Payment Method
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Support
- How do I know when the system is down?
- How can I reset my password?
- I've forgotten my login details?
- Can I access GigBridge on my mobile device?
- What web browser should I be using?
- What happens if I'm having difficulty with another user?
- How can I flag a post or report another user?
- How do I add a new category or genre into the system?
- How do I raise a support ticket to report an issue or bug?
- What can I expect once I've raised a support ticket?
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Booking Process Information
- Can Direct Bookings be made for recurring events?
- Can I modify an existing Direct Booking?
- How does the Direct Booking process work?
- What happens if a Direct Booking needs to be cancelled?
- Can I modify an existing Opportunity Booking?
- Can Opportunity Bookings be made for recurring events?
- What happens if an Opportunity Booking needs to be cancelled?
- What should I do if I have specific equipment requirements?
- How does the Opportunity Booking process work?
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Get Involved
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GigBridge Profile + Features
- GigBridge Profile Header
- How do my location settings work?
- Profile Tab – Posts
- Profile Tab – Calendar
- Profile Tab – Experience
- Profile Tab – Reviews (and Ratings)
- Profile Tab – Gallery
- Searching in GigBridge…
- How can I optimise my profile so I appear in more searches?
- Is there an easy way to manage all of my bookings?
Site Status
Site status and outage information.
Ozstream Support
We’re always here to help!