What can I expect once I’ve raised a support ticket?

Once you’ve raised a support ticket, our team will work to resolve your issue as quickly and efficiently as possible.

Here’s what you can expect:

1. Ticket Acknowledgement: You’ll receive an email confirmation letting you know that we’ve received your ticket and that it’s being reviewed by our support team.
2. Initial Review: A support agent will assess the details of your issue and may reach out for any additional information or clarification if needed.
3. Resolution Process: Depending on the complexity of the issue, we’ll either resolve it immediately or escalate it to the appropriate team for further investigation.
4. Updates: You’ll receive updates on the status of your ticket throughout the process. We’ll keep you informed of progress and any actions being taken.
5. Ticket Closure: Upon verification that your issue has in fact been resolved, you’ll receive a final notification once the ticket will be closed. If you feel the issue hasn’t been fully addressed, you can reopen the ticket or raise a new one.

We aim to handle all support tickets as quickly as possible, but the timeline may vary based on the complexity of the issue.