What happens if my subscription payment fails?

In the event that payment for your monthly subscription fails, you will need to manually process your next payment.

When your automatic payment is declined, your profile will automatically be Unpublished, and you will only have limited access to your GigBridge profile.

For users with multiple profiles, only the profile associated with the failed payment will be unpublished and restricted, your other profiles will remain active and available.

Once a successful payment is processed, users will need to publish your profile in order for it to become visible, and all restricted features will be fully restored.

Note: Your profile publish / unpublish function will be disabled till your payment has been confirmed by stripe.

If you have any questions or need assistance with payments, feel free to get in touch through our Contact Us page.

More information about changing your payment method can be found here.

Likewise, if find yourself experiencing financial hardship, we have ways we can help you, so please don’t hesitate in getting in touch.