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About Ozstream
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GigBridge FAQs
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- How do I set-up my GigBridge profile?
- How do I navigate GigBridge?
- Stop! Have you published your profile?
- How much should I be charging / paying as a performer / venue?
- How can I stay up-to-date on news, information and site status updates?
- Account Sign-Up + Profile Creation Information
- Mobile Number / SMS Verification
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- How does my monthly subscription work?
- Which payment gateway do you use?
- What payment methods do you support?
- What happens if my subscription payment fails?
- How does Ozstream / GigBridge handle refunds?
- What's Ozstream's process for disputing financial transactions?
- When will my first subscription payment get processed?
- GigBridge Pricing Information
- Change Payment Method
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- How do I know when the system is down?
- How can I reset my password?
- I've forgotten my login details?
- Can I access GigBridge on my mobile device?
- What web browser should I be using?
- What happens if I'm having difficulty with another user?
- How can I flag a post or report another user?
- How do I add a new category or genre into the system?
- How do I raise a support ticket to report an issue or bug?
- What can I expect once I've raised a support ticket?
- How do close / cancel my profile or account?
- GigBridge Beta / MVP - Latency and Response Times...
- I've performed but I've not received payment from the venue?
- Why do you enforce 2FA? (Two Factor Authentication)
- Mobile Number / SMS Verification
- Change Payment Method
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- Can Direct Bookings be made for recurring events?
- Can I modify an existing Direct Booking?
- How does the Direct Booking process work?
- What happens if a Direct Booking needs to be cancelled?
- Can I modify an existing Opportunity Booking?
- Can Opportunity Bookings be made for recurring events?
- What happens if an Opportunity Booking needs to be cancelled?
- What should I do if I have specific equipment requirements?
- How does the Opportunity Booking process work?
- How do I create and manage an Opportunity Post?
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- GigBridge Profile Header
- How do my location settings work?
- Profile Tab - Posts
- Profile Tab - Calendar
- Profile Tab - Experience
- Profile Tab - Reviews (and Ratings)
- Profile Tab - Gallery
- Searching in GigBridge...
- How can I optimise my profile so I appear in more searches?
- Is there an easy way to manage all of my bookings?
- What privacy controls do I have over my profile?
- Can I have more than one GigBridge profile?
- Can I sync my GigBridge calendar with an external calendar?
- How often should I update my profile?
- I'm a performer about to go on tour, does my profile follow me?
- When will additional features and functionality be added to GigBridge?
- What does the flag icon mean?
- Classified Posts
- How do I set-up my GigBridge profile?
- Can I access GigBridge on my mobile device?
- Opportunity Posts
- Call Out Posts
- How do I create and manage an Opportunity Post?
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Site Status
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Ozstream Support
What happens if my subscription payment fails?
In the event that payment for your monthly subscription fails, you will need to manually process your next payment.
When your automatic payment is declined, your profile will automatically be Unpublished, and you will only have limited access to your GigBridge profile.
For users with multiple profiles, only the profile associated with the failed payment will be unpublished and restricted, your other profiles will remain active and available.
Once a successful payment is processed, users will need to publish your profile in order for it to become visible, and all restricted features will be fully restored.
Note: Your profile publish / unpublish function will be disabled till your payment has been confirmed by stripe.
If you have any questions or need assistance with payments, feel free to get in touch through our Contact Us page.
More information about changing your payment method can be found here.
Likewise, if find yourself experiencing financial hardship, we have ways we can help you, so please don’t hesitate in getting in touch.